Are you of legal smoking age?

You must be of legal smoking age in your jurisdiction to shop with EightCig.

Service and Returns

For customer service or questions - Please contact us by email info@eightcig.com or by phone 702-415-5263

Customer Service is available between Monday - Friday 9AM and 5PM PST

Returns - PLEASE READ OUR RETURN POLICY IN ITS ENTIRETY BEFORE FILING A RETURN.

Please send return inquiries to returns@eightcig.com

In order to successfully process your return please follow this Checklist:

  • A filled out return form must be emailed to returns@eightcig.com prior to sending in your return
  • The return form is not editable, so it must be filled out by hand then scanned and emailed
  • The physical return form must also accompany your shipment of returns, please include it in your envelope/box
  • Your return must be approved by a representative before it is sent to us - contact by email or phone
  • You must receive an RMA Number from a representative and it must be present or written on the outside of the package or your return will not be processed
  • The original invoice must be sent in with your returned item with the returned item highlighted/underlined on the invoice
  • If the items you are returning were purchased on multiple invoices then all invoices must be included and items highlighted
  • The return form linked on this page must be filled out and sent in with your returns package - inside your shipment as well as emailed
  • The item must have to have been purchased from eightcig - items purchased from other vendors will just be discarded
  • The item must have no signs of physical damage outside of normal wear and light usage
  • Returned items can either be exchanged for the same item or store credit will be applied to your account with eightcig.com
  • Cash refunds are not available for wholesale purchases
  • Items with major scratches or visible physical damage will not be eligible for return
  • Items with manufacturer's Visual Defects like small paint chips will not be accepted for return
  • Small defects like missing a battery door magnet or loose connections will not be accepted for return
  • Items are eligible for return within 30 days from date of billing
  • The Following Items Cannot be returned so please do not send them
    • Tanks
    • E Liquids
    • Chargers
    • Batteries 
    • Coils
    • RDA/RDTA Style systems 
In order to file a return, you must download our RETURN FORM HERE

Fill out the return form with the required information for each item you are returning in a return batch. Once filled out, you must email the form to info@eightcig.com via an attachment and indicate in your email that you are returning items. Please include a physical copy of the form inside your shipment of returns. Eightcig does not reimburse shipment costs for returned items.

Please address returns to:

Attn: Eightcig Returns
3110 Polaris Ave #24
Las Vegas, NV 89102
 
Our return policy lasts 30 days from the date of billing. Returns are not accepted past 30 days items beyond this date are not eligible for refund or exchange.
 
If an items is sent in for return and is not eligible for exchange or store credit, we will ship it back to you but you must provide a shipping label for us to do that. Eightcig will not purchase a shipping label to ship back an item that was attempted for return and did not meet the criteria outlined on this page.

We Do Not Accept Returns for the Following Items
  • Tanks
  • E Liquids
  • Chargers
  • Batteries 
  • Coils
  • RDA/RDTA Style systems 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 amount of days.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Eightcig LLC will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item, this falls on the .

If an item is lost or damaged during transit, please contact us and we will conduct an investigation that may take up to 30 days. Based on the information provided and tracking data from the respective carrier, the time of investigation may vary. Note: We are not responsible for lost, stolen or otherwise damaged products returned to Eightcig.com. If we recognize the package has been damaged, or the products being returned are missing or not our product, we will notify you within 24-48 hours of processing your return.