Business Logistics Advisor
Job Description
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
We are seeking an experienced business partner to source & develop relationships with legitimate shipping carriers for our E-Commerce business purposes to maximize our shipping efficiency and consumer value proposition.
Responsibilities:
- Develop new strategies to streamline shipping processes, maximizing efficiency and minimizing cost.
- Research, engage & onboard shipping carriers while coordinating with our partner Concise to build out a comprehensive national network.
- Manage and monitor the carriers and third-party services while acting as primary contact to our shipping partners.
- Ensure all shipments comply with interstate traffic laws and industry regulations.
- Determine and report needs for route expansion.
- Collaborate with departments to integrate software logistics with current company processes.
- Help create and manage logistics budgets for leadership team.
- Act as communication liaison to ensure clients, departments and/or other required parties are kept privy to relevant information.
- Other responsibilities may be assigned as needed.
Requirements:
- Pervious experience on shipping and logistic is preferred.
- Detail-oriented and patient.
- Outstanding communication skills.
- Outstanding negotiation skills.
- Time management and multi-task skills.
- Work ethic: Integrates, responsible, responsive.
Job Type: Full-time
Sales Representative
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
Job Responsibilities:
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Aiming to gain new customer, looking for vape shop or wholesale distribution center by searching, cold calling, emailing, visiting and/or other approachable method.
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Maintaining current customers account to increase the sales revenue, by providing professional customer services in a timely manner, to serve customers till order completed, i.e., price adjustment, update shipping information, follow up if customer received all products, assist with returns if applicable.
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To win back inactive in-house accounts that assigned by sales manager.
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To increase guest satisfaction by multiple ways: To be honest; To keep customer update for their order status; To send new arrival products info to customer; To help to track customer’s inventory to push sales.
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To complete the sales goals set forth by sales manager.
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Must be submitting supporting documents when claiming new customer accounts.
Requirements:
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Customer Services Skills: multi-tasking, able to talk to customer while operating the computer. Customer First Rule, to provide efficiency services with accurate information.
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Negotiation/Sales Skills: Stand on the best interest of the Company, to ensure we have profit from sales activities.
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Work Ethic: Attendance, Attitude, Integrity, Communication, Cooperation, Productivity, Respect, Responsibility
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Strong Cold Calling Skills.
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Vape or e-cigarette experience strongly preferred.
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Familiarity with BigCommerce/Salesforce platforms
Job Type: Full-time
Customer Service Agent
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
Job Description
The Customer Service Agent will be answering product and service questions via ticket, suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Job Descriptions:
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Open and respond tickets via Salesforce.
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Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Respond customer in a timely manner by providing their order information or other needs.
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Assist with placement of orders, refunds, or exchanges.
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Answer questions about warranties or terms of sale
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Handle product recalls
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Contribute to team effort by accomplishing related results as needed.
Requirements:
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Excellent positive service attitude, be patient, professional to answer customer’s questions.
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Familiar with CRM system and practices.
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Ability to multi-task, prioritize and manage time effectively.
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Vape and/or E-Cig products related experience preferred.
Job Types: Full-time, Contract
Data Analyst
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
Job Description
This position requires analysis of several datasets exported from databases, over-sighting call analyst reports, and reading pie, bar, and line charts to help measure client performance metrics.
Job Duties:
• Interpreting unusual patterns across many datasets
• Formatting and developing custom client call log reports for sales team
• Organizing diverse datasets into various categories
• Coordinated work with IT to identity and help fix system issues
• Research elements relating to various ongoing projects as assigned
• Producing daily, weekly, monthly, and annually reports, like top 100/200/400 sold products/ device/E-juice/Disposables per week/month/quarter. Inventory analysis by weekly/monthly/quarterly.
• Other specialized reports as needed.
Skills & Qualifications
• Advanced analytical and critical thinking skills
• Intermediate to advanced excel skills, including writing array formulas, complex functions / algorithms and working with pivot tables to process large amounts of data.
• Highly developed organizational skills are essential.
• Great communication skills
Benefits (Include but Not Limited To)
• Schedule is from Monday to Friday – 8:30am to 5:00pm PST
• 30 minutes Lunch with two 10 mins breaks throughout your shift
• Medical, Dental, Vision, waiting period may require.
• Paid Holidays.
• Paid Time Off
Experience
• Mathematical Background (Preferred)
• Associates degree or higher (Preferred)
• 2 years + advanced Excel work (Preferred)
• 2 years of data analysis (Preferred)
Job Type: Full-time, on-Site
Executive Assistant
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
Job Description
Job Summary:
The Executive Assistant will provide high-level administrative support to the CEO.
Supervisory Responsibilities:
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May recruit, interview, hire, and train junior administrative staff in the department.
Duties/Responsibilities:
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Provides high-level administrative support and assistance to the executives.
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Performs clerical and administrative tasks, inclusive of drafting letters, meeting memos, reports, and other documents.
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Acting as the point of contact among executives, employees, clients, and other external partners.
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Managing executives’ calendars and set up meetings.
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Take minutes during meetings.
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Keep tracking the progress of projects that were assigned to the executives.
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Format information for internal and external communication- memos, emails, presentations, reports
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Arranges travel and accommodations for executives further, if applicable.
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Performs other duties as assigned by the management.
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Ability to function well in a high-paced environment.
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Discretion and confidentiality.
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Extensive knowledge of business operation, office administration, schedule-managing, and record-keeping systems.
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Able to type minimum of 50 words per minute.
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Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.
Education and Experience:
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Bachelor’s degree is required; Master’s degree in Business Administration, finance, marketing or related field is highly preferred.
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Related experience preferred.
Job Type: Full-time
Marketing & Social Media Specialist
Please email your resume to hr@eightcig.com with the subject of job titles you're interested in.
Job Description
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Manage our affiliate networks, like Shareasales.
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Manage all social media, Instagram, Facebook, Twitter, LinkedIn, Pinterest
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Manager retail user generated content programs
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Detailed monthly contests - long term
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Smaller weekly contest - short term
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Work with software engineer in building user experience for both retail and wholesale sites
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Work with marketing team on building out landing sites.
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Research marketing tools to keep the site up to date with new technologies.
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Use video app to build out videos on social media.
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Develop creative advertising ideas that Marketing Supervisor can sell to juice brands.
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Work with team to upgrade membership.
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Two (2) creative blogs per month (editorial pieces).
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Work with Sales, Purchasing and CEO on CBD concepts
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Provide ideas for landing pages based on SEO to present to Content Writer.
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Develop drop ship managed program.
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You will be required to work with total of an hour on Saturday and Sunday (maybe 30 mins a day) to review social media accounts, post some contents, and check our website and social platforms to make sure business runs well, or report to the manager immediately if anything went wrong.
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Or other social media related tasks assigned by the management.
Requirements:
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User engagement experience.
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Expertise in managing social media accounts.
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Outstanding work ethic.
Job Type: Full-time
COVID-19 considerations:
All enter the building is required to wear a mask, medical level disinfectant spray proceed every other week.
Please check Indeed for opportunities at Eightcig.