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EightCig

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Service and Returns

Service and Returns

EightCig Wholesale Vape Service Return Policy

For customer service or questions about EightCig Wholesale Vape Distribution - Please file a help request in our CUSTOMER SUPPORT PORTAL or by phone 702-415-5263

Customer Service is available between Monday - Friday 9AM and 5PM PST

Returns - PLEASE READ OUR RETURN POLICY IN ITS ENTIRETY BEFORE FILING A RETURN.

 

In order to file a return, you must download our RETURN FORM HERE

 

Please send return inquiries to our CUSTOMER SUPPORT PORTAL

In order to successfully process your return please follow this Checklist:

  • A filled out return form must be emailed to returns@eightcig.com prior to sending in your return

  • Your return must be approved by a representative before it is sent to us - contact by email or phone

  • You must receive an RMA Number from a representative and it must be present or written on the outside of the package or your return will not be processed

  • The return form linked on this page must be filled out and sent in with your returns package - inside your shipment as well as emailed

  • The return form is not editable, so it must be filled out by hand then scanned and emailed

  • The physical return form must also accompany your shipment of returns, please include it in your package

  • The original invoice MUST be sent in with your returned item with the returned item highlighted/underlined on the invoice

  • If the items you are returning were purchased on multiple invoices then ALL invoices must be included and items highlighted

  • The item must have to have been purchased from eightcig - items purchased from other vendors will be discarded

  • The item must have no signs of physical damage outside of normal wear and light usage

  • Returned items can either be exchanged for the same item or store credit.

  • Cash refunds are not available for wholesale purchases

  • Items with manufacturer's Visual Defects like small paint chips will not be accepted for return

  • Items are eligible for return within 30 days from date of delivery,We will honor items that are purchased on or after the 30 day time period up until 45 days.

  • We will accept returns for buyer’s remorse but will apply a 15% restocking fee

  • Must Report expired/Broken/Missing Items within 48 hours of receiving entire order

 

The Following Items Cannot be returned:

Due to the sensitive nature of their design, and obvious safety reasons, we do not accept exchanges on the following items:

  • e-liquids

  • Used/Opened Tank/RDA/RDTA systems.

  • Cartomizers

  • Batteries

  • Chargers

  • 420 Products

 

In order for your defective item to be eligible for exchange or credit, it must meet the following requirements:

  • Must not show signs of physical damage or severe scratching

  • Cannot be exchanged for minor visual defects, such as minor scuffs, or discoloration

  • All accessories included in the purchased package must be sent in with the defective device

  • Must pack your exchange well. We cannot provide credit on devices that are damaged during transportation due to poor packaging

  • Must not be on the list of non-exchangeable items

 

 

Eightcig does not reimburse shipment costs for returned items.

 

Please address returns to:

Attn: Eightcig Returns

3010 E Alexander Rd #1002

North Las Vegas, NV 89030

 

Our return policy lasts 30 days from the date of delivery. Returns are not accepted past 30 days items beyond this date are not eligible for refund or exchange.

 

If an item is sent in for return and is not eligible for exchange or store credit we will ship it back to you. you must provide a shipping payment. EightCig will not purchase a shipping label to ship back an item that was attempted for return and did not meet the criteria outlined on this page.

 

Refunds (if applicable)

Once your return has been received and inspected. We will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your credit or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 amount of days.

*Refunds will be provided upon approvalcontact sales rep or customer service

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Eightcig LLC will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.

 

Eightcig Forgiveness Policy

You will be allowed one forgiveness return for either over purchase or incorrectly ordered item. After the first time if there are any other returns regarding this there will be a restocking fee of 15% of the items you are returning.